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Diagnostics & repairHeaters, pumps, control boards, sensors, jets, plumbing and leaks. We find the actual fault before we quote a part, on any make and any model.
A spa is four systems sharing one cabinet. Water moves, water heats, a board decides what happens next, and sensors tell that board whether to trust what it is seeing. Nearly every fault traces back to one of the four, and the trick is knowing which before anything gets replaced.
You describe the symptom. What is it doing, is there a code on the display, when did it start, and have you already tried anything. That last one matters more than people expect. If you have already cleaned the filter and reset the breaker, we are not going to waste a visit telling you to.
We try to save you the call. A meaningful share of spa problems are a dirty filter or a tripped breaker. If yours looks like one of those, we say so on the phone. You should not pay anyone to drive out and rinse a filter.
We diagnose on site. If it needs a technician, we come out and find the fault rather than swapping parts until something changes. You get the cost before the work starts, not on the invoice afterwards.
We repair and test. Fixed, run up to temperature, and left working. If a part has to be ordered, you know that on day one along with the timeline.
There are places a homeowner should not go and places we will not guess. Electrical work on a spa circuit is licensed work in Michigan. A GFCI that keeps tripping is a fault, not an inconvenience, and it does not get repeatedly reset. Anything hot, scorched, melted or smelling of burning gets the breaker turned off and a technician out, in that order.
FLO and FL flow errors, OH and HL overheat and high limit faults, DR and DRY heater messages, SN sensor faults, and the catch all of a tub that simply will not heat. The error code index has plain explanations for each one, and the symptom checker will walk you through what is safe to try before you call.
One call, one honest answer, and either a fix you can do yourself or a technician who already knows what he is walking into.