Diagnostics & Repair
Heaters, pumps, control boards, sensors, jets and plumbing. We find the actual fault before we quote a part, and we write insurance estimates too.
See repairA cold tub, a code on the display, a breaker that will not stay on. Tell us what yours is doing and we will get it put right, the way we have for Southeast Michigan since 2001. Repair, service and maintenance on all makes and models.
Around 500 jobs a year, and the van stocks the majority of common parts, so most repairs finish in one visit.
We are not a single brand dealer, so we are not steering you toward a new tub instead of fixing this one.
Service and repair, winterization and start ups, moves and removals, insurance estimates. One call covers all of it.
Pick the symptom that matches yours. You get the same triage our phone line runs: what it usually means, the checks that are genuinely safe to do yourself, and the point where you should stop and let a technician take it.
Ten of the calls we get most, and what each one usually turns out to be.
Repair, service and maintenance on hot tubs and spas. We work on all makes and models, not only the ones we sold.
Heaters, pumps, control boards, sensors, jets and plumbing. We find the actual fault before we quote a part, and we write insurance estimates too.
See repairScheduled service, filter changes, drain and refills, and balancing that actually holds. The cheapest repair is the one you never needed.
See maintenanceRelocations across town, into a new build, or straight out of the yard. Drained, disconnected and lifted properly instead of dragged.
See movingUnion fittings, pump seals, heater manifolds and cracked lines all look identical from the top. We find the source before anything gets cut open.
A rebuilt tub without the new tub price. Gone through end to end in the shop and sold ready to run. Ask what is available now.
Seasonal shut downs and spring start ups done properly. A tub winterized wrong is a cracked heater and a split pump in February.
It is 10pm, the tub is flashing something you have never seen, and the manual is in a drawer somewhere. Search the code here and get a plain answer.
The board is not seeing enough water moving past the flow or pressure switch. Filter, water level, valves and air lock are the usual suspects.
Read moreThe switch is reading flow when there should be none. Usually a failed switch rather than a plumbing issue.
Read moreWater temperature at the heater went past the safe ceiling. Take the cover off and let it cool before anything else.
Read moreThe high limit sensor cut the heater. Very often a restricted flow problem in disguise.
Read moreThe board thinks the heater has no water in it. Check level and filter, then reset the breaker once.
Read moreThe tub has detected a low water temperature and is running pumps to protect the plumbing. Normal in a cold snap.
Read moreA temperature sensor is open or shorted. The heater is disabled until it is replaced.
Read moreThe high limit sensor itself has failed. Heater disabled as a safety measure.
Read moreNormal after a refill. The tub is trying to clear air from the plumbing. If it does not clear, you have an air lock.
Read moreWater has drifted well below the set point. Often the first sign of a heating fault, not a fault itself.
Read moreWater level above what the board expects. Common on tubs with a spillover feature after a heavy refill.
Read moreCurrent is leaking to ground. Reset once. If it goes again, stop and call. Do not keep resetting a GFCI.
Read moreCodes and their wording vary between manufacturers, and the same three letters can mean two different things on two different tubs. Treat this as a starting point. If your code is not here, or it comes back after a reset, call it in and we will read it with you. Every code has its own page in the error code index.
Four steps, and you know where you stand at every one of them.
Call or send the form. What is it doing, is there a code on the display, how long has it been going on, and have you already tried anything. That is the whole conversation.
Your answers tell us what the fault likely is before anyone is in a truck. The visit that gets booked is the one that fixes it, not a look-around.
If it needs a technician, we come out, find the actual fault, and tell you what it costs before we start. No work happens without your go ahead.
Repaired, tested, and left running the way it should. If a part has to come in, you know that on day one instead of finding out on day five.
Twenty three brands and counting, and factory authorized service for Nordic and Marquis. If it holds water and heats, we work on it.
Swapping parts until something works is how a small repair turns into a big invoice. We find the fault first and quote the fix, not the guesswork.
Tell us what it is doing and we will tell you what it likely needs. If it is genuinely a two minute fix, we say so, and you remember that the day something real breaks.
You hear the number before the wrench comes out. Service call terms are on the page, not saved for the doorstep.
Not a pool company that touches hot tubs when it is slow. Spa systems, spa parts, spa faults, every day for twenty five years.
And when it genuinely cannot be, you get a callback with your problem already written down, not a voicemail into the void.
Most of our work still arrives the old way: one neighbor telling another who fixed their tub. Here is what that sounds like, straight from Google.
Based in Brighton and working Brighton to Ann Arbor, Livingston, Oakland, Washtenaw and western Wayne counties. If your town is not listed, ask anyway.
Don't see your town? You're probably still in range. Give us a call: (248) 486-0007
Tell us what it is doing and we will come back with what it means and what it takes to fix. If it turns out to be something you can sort in ten minutes, we will tell you that instead.
Results go straight to the Dr. Spa team. The more you can tell us up front, the faster this moves.
Almost certainly. We service Marquis, Nordic, Hot Springs, Sundance, Jacuzzi, Caldera, Bullfrog, Master Spas, Cal Spa, Dimension One, Coast, Artesian and a dozen more, and we are an authorized service center for Nordic and Marquis. If yours is not on the list, call anyway. The two things we do not touch are swimming pools and indoor jetted tubs.
Usually not. A flow error means the board is not seeing enough water moving past the flow switch, and the most common cause by a distance is a dirty filter. Rinse the filter, check the water is above the jets, make sure the valves are open, then reset the breaker once. If it comes straight back, stop there and call us.
No. Reset it once. A GFCI trip means current is leaking to ground somewhere, and repeatedly resetting it does not fix that, it just keeps re energising a fault. If it will not hold after one reset, leave it off and call. Electrical work on a spa circuit is licensed work in Michigan and it is not a homeowner job.
The service call is $185, which covers the visit and the diagnosis. You hear any repair cost before we start the work, not after.
It depends heavily on the season. Spring start ups and the first cold snap book out fast; midsummer is quicker. Call and we will give you an honest date rather than a window that slides.
We stock the majority of common parts, so most repairs are finished without waiting on an order. Where something does have to be ordered, you find out on the first visit along with the timeline.
Yes. Relocations, new installs and full removal and disposal. Please do not try it on a furniture dolly. A shell cracked in a bad lift is not repairable in place, and that is the single most common way a working spa becomes scrap.
No. Outdoor hot tubs and spas are the whole business, and we do not work on swimming pools or indoor jetted tubs. Twenty five years on one product is exactly why the diagnosis is fast.